FAQ
Q1: How do I choose the right Helmet size?
A: Proper Helmet fit is critical for safety—follow these steps:
- Measure your head circumference: Use a soft tape measure around the widest part of your head (just above eyebrows and ears). For kids, have an adult assist to ensure accuracy.
- Match to our size chart:
- Small: 54–56cm (kids ages 8–12, or adults with smaller head circumferences)
- Medium: 57–59cm (most adult women, teenagers, and kids ages 13+)
- Large: 60–62cm (most adult men)
- X-Large: 63–65cm (adults with larger head circumferences)
- Test the fit (if trying in-person or after delivery): The Helmet should sit level on your head (not tilt forward over your eyes or backward off your occiput), feel snug but not restrictive (you should be able to fit 1–2 fingers between the strap and your chin when buckled), and not shift when you shake your head side to side.
If you’re unsure about your measurement, email us at genial-tarsi.2f@icloud.com with your head circumference—we’ll recommend the exact size for your needs. Ill-fitting Helmets can be exchanged for free within 30 days of delivery (per our Return Policy).
Q2: Are your Helmets and Protective Gear safety-certified for U.S. use?
A: Yes—all our products meet or exceed U.S. safety standards to ensure your protection:
- Helmets: Dual-certified to comply with both the CPSC 16 CFR Part 1203 (mandatory for cycling Helmets sold in the U.S.) and EN 1078 (EU/UK standard for additional quality assurance). This means they undergo rigorous testing for impact resistance, strap strength, and fit stability.
- Protective Gear (knee pads, elbow guards, wrist guards): Certified to ASTM F1447 (U.S. standard for 轮滑 and cycling protective gear) and EN 14120 (EU/UK standard). They feature shock-absorbing foam cores and durable outer shells to minimize injury from falls.
- Bicycle Odometers: Meet FCC Part 15 standards for electromagnetic compatibility, ensuring they don’t interfere with other devices (e.g., bike lights, GPS trackers) during use.
Each product has a visible certification label (inside the Helmet liner, on the Protective Gear tag, or on the Odometer packaging). If you can’t locate it, email us for a digital copy of the certification document.
Q3: How do I set up and calibrate my Bicycle Odometer?
A: Setup varies slightly by Odometer type (wired vs. GPS), but we’ve simplified the process for U.S. users:
Wired Odometers (e.g., basic speed/distance trackers):
- Mount the sensor: Attach the magnetic sensor to your bike’s front fork (use the included zip ties or adhesive pad) and the small magnet to a front wheel spoke—align them so they’re 2–3mm apart (too far, and the sensor won’t detect the wheel spin; too close, and they’ll rub).
- Connect the display: Attach the display unit to your handlebars (use the adjustable mount) and plug the sensor cable into the display (most cables are 60–80cm long, enough for standard bike frames).
- Calibrate wheel size: Enter your bike’s wheel diameter (in mm) in the display settings. Find this info in your bike’s manual, or use our quick reference:
- Road bikes (700c wheels): 622mm
- Mountain bikes (29er wheels): 622mm; (27.5” wheels): 584mm; (26” wheels): 559mm
- Kids’ bikes (20” wheels): 451mm
GPS Odometers (e.g., advanced trackers with route mapping):
- Charge the device: Fully charge the Odometer (2–3 hours via USB-C) before first use.
- Pair with your phone: Download our free app (available on the Apple App Store and Google Play Store) and enable Bluetooth on both your phone and Odometer. Follow the app’s prompts to connect—this syncs your location for accurate distance tracking.
- Auto-calibrate: The Odometer uses GPS to auto-detect your wheel size and adjust for terrain (e.g., hills, wind). For best accuracy, start your first ride in an open area (avoid tall buildings or dense trees that block GPS signals).
If you get stuck, email us with your Odometer model (e.g., “GPS-100 Pro”)—we’ll send a step-by-step video tutorial or schedule a 10-minute virtual setup call (free for U.S. customers).
Q4: Do you offer waterproof options for Helmets, Protective Gear, or Odometers?
A: Yes—we have weather-resistant and waterproof variants for all our core products, designed for U.S. climate conditions (e.g., rainy Pacific Northwest, humid Southeast):
- Waterproof Helmets: Features a water-repellent polycarbonate shell, moisture-wicking liner (prevents sweat buildup in humid weather), and sealed vent ports to keep rain out. Look for “Waterproof” in the product name (e.g., “StormShield Waterproof Helmet”).
- Waterproof Protective Gear: Coated with a breathable, PVC-free DWR (Durable Water Repellent) finish that repels rain and mud. The inner lining is quick-drying, so you won’t stay damp during long rides. Available for knee pads, elbow guards, and full-body suits.
- Waterproof Bicycle Odometers: Rated IPX7 (can withstand temporary submersion in 1m of water for 30 minutes) and IPX5 (resistant to heavy rain). The display is anti-fog, so you can read metrics clearly in wet conditions.
For non-waterproof items (e.g., basic Helmets, standard Protective Gear), we sell reusable cycling rain covers (sold separately for $12.99) that slip over the product to keep it dry. These covers are machine-washable and fold into a small pouch for easy storage in your bike bag.
Q5: Can I return a Helmet if I’ve tried it on but it doesn’t fit (U.S. orders)?
A: Yes—we prioritize Helmet fit for safety, so we allow returns of tried-on but unused Helmets for U.S. customers. To qualify:
- The Helmet must be free of scratches, dirt, or damage (the inner padding and outer shell should be in original condition).
- All tags, certification labels, and original packaging (box, foam inserts) must be included.
- You initiate the return within 30 days of delivery (extended from our standard 14-day window for Helmets).
Here’s how to start:
- Email genial-tarsi.2f@icloud.com with your order number, Helmet model, and reason for return (e.g., “Medium Helmet too tight”).
- We’ll send a pre-paid U.S. domestic return label (no international shipping costs for you—we use USPS Priority Mail for fast processing).
- Drop the Helmet off at your nearest USPS location—we’ll inspect it within 2 business days of receipt and process your exchange (for the correct size) or refund (to your original payment method) immediately.