Privacy Policy
- ta (saves your size preferences or cart contents for future visits). For Bicycle Odometers, cookies may track “saved items” like GPS-enabled models you’re considering.
- Post-purchase data: Temporary details like delivery confirmations (e.g., “Helmet delivered 10 AM, 15th Oct”) or warranty registration info (for Bicycle Odometers)—deleted 6 months after warranty expiration.
2. How We Use Your Information
Your data is used solely to enhance your cycling gear shopping experience—no unauthorized sharing or monetization:
- Order Fulfillment: Process purchases, verify product safety (e.g., Helmet CE certification, Bicycle Odometer accuracy), and coordinate delivery. We may include care guides (e.g., “how to clean Helmet padding,” “calibrating your Bicycle Odometer”).
- Customer Support: Resolve issues like ill-fitting Helmets, defective Protective Gear straps, or non-functional Bicycle Odometer screens—we reference your order data to troubleshoot efficiently.
- Safety & Warranty Updates: Only if you opt in, send critical alerts (e.g., “Helmet recall notice,” “Bicycle Odometer firmware update”) or relevant recommendations (e.g., “waterproof Protective Gear for winter cycling”). Unsubscribe via the link in every email.
- Compliance: Retain transaction records for warranty claims (e.g., replacing a faulty Bicycle Odometer battery) and tax purposes, ensuring all products meet UK safety standards (e.g., EN 1078 for Helmets).
3. Data Security
- All data transmission uses SSL/TLS encryption (visible via “https://” and padlock icon on our website).
- Personal and order data is stored on UK-based encrypted servers—only authorized staff (trained in GDPR compliance) access necessary details (e.g., your address for Helmet delivery).
- Third-party partners (couriers, payment processors) sign strict confidentiality agreements—they only use data to fulfill services (e.g., DPD delivering your Protective Gear) and cannot repurpose it.
4. Your Data Rights (Under GDPR)
You have the right to:
- Access: Request a free copy of your stored data (e.g., past Helmet orders, saved Bicycle Odometer preferences).
- Correct: Update inaccurate information (e.g., new delivery address for Protective Gear, revised Helmet size).
- Delete: Request permanent removal of your data (“right to be forgotten”)—we only retain legal records (e.g., warranty docs) as required by law.
- Restrict Processing: Pause use of your data (e.g., if you dispute a Bicycle Odometer defect) until resolved.
- Data Portability: Receive your data in a usable format (e.g., CSV file of orders) to share with another cycling retailer.
To exercise these rights, email genial-tarsi.2f@icloud.com with “GDPR Data Request” in the subject line—we respond within 1 month and may ask for verification (e.g., order number) to protect your privacy.